Refunds

We offer refunds up-to 24 hours before your course starts. No refund is due after this point, but you can attend any part of a course you have paid for. We offer the following;

  • 100% refund if cancelled with 24 hours notice.
  • 50% refund if cancelled between up-to 4 hours before the course starts.

To cancel your course please email team@fitvisual.co.uk

Once your cancellation request is received we will reply within 24 hours to tell you if it has been approved or not. If approved, then your refund will be processed, and a credit will be applied to your original payment method, within 7 days.

If you haven’t received a refund after 7 days of receiving the notification check your bank account/credit card again.

If you have not received your refund after 7 days please contact us.

Complaints

If you are unhappy at all at any aspect of your course please email team@fitvisual.co.uk and we will aim to resolve your problem as quickly as possible.